Our Agents

Receptionists & Scheduling

Our agents can answer the phones and make outbound calls. They actually enjoy it which is why they never take lunch breaks. They integrate with your EMR, so they can schedule, confirm appointments, deal with medical record requests, and seamlessly hand-off work to their agent colleagues to close the loop.

Prior Authorization

From reviewing the schedule, pulling the proper CPT codes from medical records, and then navigating the maze, our agents get your auths submitted and approved.

All Things Annoying

We know you hate your fax machine, but someone has to manage it. Our agents review the faxes, filter out what is important, and get it to the right person or simply upload it to the correct chart.

Pre-Charting

Our agents will call your patients prior to their initial visit to fill out as much information as you want in their chart (think medication lists, prior history, allergies, or whatever information you want our agents to collect prior to you seeing them).

Eligibility and Benefits

No return calls. Our agents can check eligibility and benefits in real time, so as they are scheduling, they are quietly working with their agent friends to check benefits so they can make sure that the patient is eligible before their appointment is confirmed.

Forms

Whatever forms your staff is constantly filling out our agents can be trained to learn how to do it themselves. From prescription requests to those annoying insurance requests for endless records, let our agents handle them.