Our Agents
Built to support your front desk. Obsessed with scheduling.
FlowHealth agents don’t try to do everything. They are designed to handle the work that overwhelms medical practices first: answering phones, scheduling appointments, confirming visits, and following up when patient’s don’t show.
They work directly inside your EMR, follow your rules, close the loop, and never leave their uneaten lunch in the fridge.
Receptionists & Scheduling
Our agents answer every call: new or existing patients, simple questions or complex scheduling, without any hold times or missed calls.
They schedule, reschedule, and cancel appointments directly inside your EMR, following all of your availability, visit types, provider rules, and scheduling preferences.
Because they work directly inside your EMR, there’s no copying information between tools, no manual re-entry, and no disconnected workflows.
When a task requires a human, our agents hand it off cleanly so nothing gets lost and nothing gets duplicated.
Outbound Calls
Appointment Confirmations
Our agents proactively confirm upcoming appointments by phone, reducing last-minute cancellations and no-shows.
Patients can confirm, reschedule, or ask questions about their upcoming visit in a natural conversation without tying up your front desk.
Missed Appointment Follow Ups
When a patient doesn’t show, our agents get a little testy.
They call the patient, find a better time, and reschedule the appointment, keeping your schedule full without putting the burden back on your staff.